Your go-to guide for common propane questions, straight from the experts.

At Tankfarm, we believe that an informed customer is a happy customer. Whether you’re a long-time propane user or new to clean energy, questions are bound to come up. That’s why our customer service team is available 24/7 to make sure your experience is seamless, safe, and transparent.

In this post, we’re answering some of the most frequently asked propane questions we receive—covering everything from delivery scheduling to billing and propane safety. So if you’ve ever wondered why your tank is only filled to 80%, how your price is determined, or what to do if you smell propane, keep reading. These are the propane answers you need, from the propane experts you trust.

Why Was My Propane Tank Only Filled to 80%?

This is one of the most frequently asked questions about propane. The answer lies in science and safety.

Propane expands as temperatures rise. If a tank were filled to 100% capacity, it would leave no room for the gas to safely expand—creating a potential safety hazard. That’s why propane suppliers adhere to the 80% fill rule, which ensures there's enough space in the tank for expansion. This is an industry-standard safety measure and a sign your delivery was completed correctly.

When Is My Next Propane Delivery?

At Tankfarm, we take the guesswork out of propane deliveries. Our system monitors your usage remotely and automatically schedules a refill when your tank drops below 30%.

There’s no need to call or be home for a delivery. Our promise to you: you will never run out of propane. Our logistics and customer service teams work in tandem to ensure timely deliveries, so your home remains powered and comfortable year-round.

How Do I Sign In to My Customer Portal?

Managing your propane account is easy with Tankfarm’s customer portal.

Here’s how to log in:

  1. Visit my.tankfarm.io
  2. Enter your email address (hint: it’s the same one we use to contact you).
  3. If you forgot your password, just click “Forgot Password” to receive a reset email.
  4. You can also use the “Send Magic Link” option to log in directly from your inbox—no password needed.

Once logged in, you can view your usage, update your payment method, download receipts, and more.

What Should I Do If I Smell Propane?

If you suspect a propane leak, do not ignore it. Safety is our #1 priority.

Here’s what to do immediately:

  • Call Tankfarm's 24/7 emergency line: 855-976-4141
  • Tell us where the smell is coming from (inside or outside)
  • Turn off your propane tank if it’s safe to do so
  • Move a safe distance away from your home or building

Do not re-enter the area until it has been inspected and deemed safe by a professional. We are here for you around the clock for emergency support.

How Is My Propane Price Determined?

We’re proud to offer transparent pricing—no hidden fees, no confusing contracts.

Your price per gallon is based on:

  • Your estimated annual usage
  • The current wholesale price of propane

This indexed pricing model ensures that your rate reflects real-time market conditions, so you’re not overpaying. You can view your rates and billing details at any time via your customer portal.

How Do I Change My Card on File?

Need to update your payment method? You’ve got options:

  • Log into your Tankfarm portal and update your card in a few quick clicks
  • Or, give our customer service team a call—we’ll walk you through it on the phone

Whichever option you choose, your payment details will be securely updated in our system.

How Do I Get a Receipt?

Every time a payment is processed, a receipt is automatically emailed to the address on file. If you ever need another copy, you can download past receipts through your customer portal.

Bonus Tip: Why Choose Tankfarm?

Tankfarm is redefining how homeowners experience propane. Here’s what sets us apart:

  • No contracts, no hidden fees
  • 24/7 customer support
  • Real-time tank monitoring
  • Easy-to-use customer portal
  • Reliable automatic delivery

Our mission is to provide clean, affordable energy—without the headaches of traditional propane providers.

Final Thoughts

We know that propane can be confusing, especially if you’re new to it. That’s why Tankfarm is committed to educating and supporting our customers every step of the way. Whether you’re curious about your delivery schedule, need help logging in, or want to better understand your bill, we’ve got your back.

Have more questions? Contact us anytime or explore our help center for more info.