A new year is the perfect time to reevaluate the services you rely on most — especially the one that heats your home during New England’s coldest months.
If you heat your home with propane, January often brings uncomfortable questions: Why is my bill higher than expected? Why is my provider so hard to reach? Am I paying fees I don’t understand?
Across Connecticut, Massachusetts, Rhode Island, New Hampshire, and beyond, more homeowners are making a New Year’s resolution to switch propane providers — and discovering that better service does exist.
Here are five clear signs it may be time to make a change.
1. Your Propane Bill Is Full of Fees You Don’t Understand
Propane pricing should be straightforward. Unfortunately, many homeowners discover extra charges buried deep in their bill.
Common hidden fees include:
- Tank rental fees
- Delivery or dispatch fees
- Fuel surcharges
- Administrative or environmental fees
These costs quietly inflate your heating bill — especially during peak New England winter demand.
What to look for instead: A propane provider that offers fair and transparent pricing with no tank rental fees, no delivery fees, and no surprises.
Tankfarm was built on transparency. Customers always know what they’re paying for — and what they’re not.
2. You’re Constantly Worrying About Running Out of Propane
If you find yourself checking your tank during a cold snap or wondering whether it will last through the weekend, that’s a major red flag.
Running out of propane in winter can lead to:
- Frozen pipes
- Loss of heat during sub-freezing temperatures
- Emergency delivery charges
- Serious stress during storms and holidays
What to look for instead: A propane provider that ensures you’ll never run out of propane — guaranteed.
Tankfarm customers receive free tank monitoring and automated refills, so deliveries are scheduled automatically based on usage and weather conditions. No guesswork. No emergency calls. No cold nights.
3. Customer Service Disappears When You Need It Most
When winter storms hit, reliable customer service matters more than ever. If you’ve experienced long hold times, calls that go unanswered, confusing or inconsistent answers, or no proactive communication during outages …it may be time to raise the bar.
What to look for instead: A provider with best-in-class customer service backed by real results.
In 2025, Tankfarm earned a Net Promoter Score of 82+, more than double the industry average. That means faster response times, clear communication, and real accountability — especially when New England weather is at its worst.
4. Your Provider Isn’t Using Technology to Make Your Life Easier
Most propane companies still operate like it’s 2005. If you have to call just to check your balance, view invoices, make a payment, or update delivery preferences, your provider isn’t keeping up.
Here’s the truth: Most propane companies do not offer a true customer portal at all. And if they do, it’s often limited, outdated, or disconnected from real account data.
Tankfarm’s Industry-Leading Customer Portal
Tankfarm is one of the only propane providers in the industry to offer a fully integrated customer portal designed for modern homeowners. Through Tankfarm’s portal, customers can:
- View invoices and payment history anytime
- Make secure online payments
- Track deliveries and account activity
- Manage service preferences
- Access account details without calling customer service
Everything is available in one place — on your schedule — with full transparency.
This isn’t an add-on or a temporary solution. Tankfarm’s portal is a core part of our technology-first approach, designed to eliminate friction, reduce confusion, and give homeowners full control over their propane service.
Other propane companies simply don’t offer this level of digital access.
5. You Feel Locked In — Instead of Looked After
Many homeowners stay with their propane provider out of habit, not satisfaction. Long contracts, confusing terms, or fear of switching can make it feel easier to stay put — even if service is lacking. But loyalty should be earned, not enforced.
What to look for instead: A propane partner that values your business through service, transparency, and reliability — not fine print.
Tankfarm makes switching propane providers simple and stress-free, with clear communication every step of the way.
Why More New England Homeowners Are Switching to Tankfarm
As winters remain unpredictable and energy costs fluctuate, homeowners are demanding more from their propane providers.
Tankfarm delivers:
- Fair & Transparent Pricing — no hidden fees, ever
- Best-in-Class Customer Service — industry-leading satisfaction
- Never Run Out Guarantee — free tank monitoring and automated refills
It’s propane service designed for modern New England living.
Make This the Year You Expect More From Your Propane Provider
A new year is about fresh starts — and smarter decisions. If your propane company isn’t delivering clarity, reliability, and peace of mind, switching providers could be the simplest upgrade you make this year.
Because when winter hits, your home deserves better than guesswork.
Contact Tankfarm today and start the new year off right!
